Refund Policy
Last updated 2 October 2026
01No Change-of-Mind Refunds
Due to the digital nature of our products, all purchases are final. Once an order is placed and a product is delivered, we do not offer refunds for change of mind, accidental purchases, or failure to read the product description before buying.
02We'll Make It Right
If what you received doesn't work as described, that's on us to fix, usually with a replacement, a fresh delivery, or whatever it takes to get you a working product. Reach out with your order details and a description of the issue, and we'll sort it out.
- Product is invalid, broken, or doesn't function as described
- You never received your order
- Delivered item doesn't match what was purchased
03Requesting a Replacement
Contact us through the support widget, Discord, or by email at slaya7@hotmail.com with your order ID and a clear description of the problem. Replacement requests are handled on a case-by-case basis and require proof the product isn't working as intended.
04Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or a refund. Nothing in this policy limits those rights.
Questions about this policy?
Get in touch and we'll get back to you as soon as we can.
slaya7@hotmail.com